Ambience Healthcare
Ambience Healthcare · Ambient AI medical scribe
Ayliea's assessment: Medium RiskAyliea recommends: MonitorIn Ayliea's curated list
Verified . Risk classification and recommended policy are Ayliea's subjective assessments — not vendor certifications.
- Data residency
- United States (primary; policy permits other jurisdictions)
- Zero retention available
- No
- Certifications
- SOC 2 Type II
Why this rating
Signs BAAs, attests to SOC 2 Type I & II, and is built on OpenAI (GPT-5). The most diligence-heavy of the scribes reviewed: no primary-source no-training commitment, no published retention schedule, and HITRUST / ISO 27001 appear only on third-party review sites (not confirmed on a primary page, so not badged here).
Considerations before deploying
- Confirm the LLM path (Azure OpenAI vs direct OpenAI API) and its downstream BAA + zero-data-retention configuration — the primary PHI-egress risk
- Get a written no-training-on-customer-PHI commitment and audio/transcript retention & disposal timelines
- Do not rely on third-party HITRUST / ISO 27001 claims — require the certificate; request the SOC 2 Type II report
Sources
- Ambience Healthcare — Informatics (security) (www.ambiencehealthcare.com)
- Ambience Healthcare — Privacy Policy (www.ambiencehealthcare.com)
- Ambience Healthcare Trust Center (trust.ambiencehealthcare.com)
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